Find your answer here

Find Your Answer Here

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FAQ – REGIS ELECTRIC

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General electrical work, troubleshooting, air conditioning, photovoltaic systems and EV charging stations

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Pricing and Service Conditions

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What are your rates for troubleshooting and technical interventions?

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Interventions are billed based on:

• Travel fees, depending on distance

• €80 excl. VAT per hour per technician

• Parts and materials, if required

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A quote is provided after diagnosis, except in emergency situations requiring immediate safety measures.

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Do your rates change depending on the time of intervention?

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Yes:

• After 6:00 pm: hourly rate doubled

• After 10:00 pm: hourly rate tripled

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These surcharges apply only to urgent interventions outside standard working hours.

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How are travel fees calculated?

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Travel fees are based on the distance from our headquarters:

• Less than 10 km: €80 excl. VAT

• More than 20 km: €100 excl. VAT

• More than 40 km: €120 excl. VAT

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What payment methods do you accept?

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We accept:

• Cash

• Cheques

• Bank transfers

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General Electrical Work and Electrical Troubleshooting

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Are you qualified electricians?

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Yes. REGIS ELECTRIC is a general electrical company composed of qualified professional electricians.
We carry out troubleshooting, installation, renovation, and compliance upgrades in accordance with French standard NF C 15-100.

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Do you provide electrical troubleshooting services?

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Yes. We intervene in cases such as:

• Power outages

• Circuit breakers tripping

• Short circuits

• Burning smells

• Dangerous or non-compliant installations

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Each intervention begins with a precise diagnosis, followed by immediate safety measures if required.

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Do you carry out electrical compliance upgrades?

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Yes. We perform electrical compliance upgrades according to NF C 15-100, particularly during renovations, property sales, or projects requiring a safe and compliant installation.

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Do you work on old electrical installations?

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Yes. We regularly work on:

• Old electrical panels

• Outdated cabinets and switchboards

These are renovated or replaced to ensure safety and reliability.

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Air Conditioning – Installation, Maintenance and Troubleshooting

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Do you install air conditioning systems?

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Yes. We install high-performance air conditioning systems suitable for residential homes and professional premises, with careful and compliant electrical integration.

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Do you provide air conditioning troubleshooting?

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Yes. We troubleshoot air conditioning systems in cases such as:

• Indoor or outdoor unit failure

• Electrical supply issues

• Unexpected shutdowns

• Reduced performance

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We carry out a full diagnosis to restore reliable and safe operation.

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Do you provide air conditioning maintenance?

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Yes. Regular maintenance helps to:

• Improve system performance

• Extend equipment lifespan

• Reduce breakdowns

• Ensure optimal indoor air quality

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We offer maintenance services tailored to each installation.

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Photovoltaic Systems – Installation, Troubleshooting and Financial Incentives

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Do you install photovoltaic solar panels?

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Yes. We install high-performance photovoltaic systems, intelligently integrated into the existing electrical installation, with options for self-consumption, energy management, and future battery integration.

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Do you provide photovoltaic troubleshooting?

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Yes. Photovoltaic troubleshooting is an integral part of our expertise.
We intervene in cases of reduced production, faulty inverters, missing protections, or installations abandoned by the original installer.

If your installer has gone out of business or is no longer responding, feel free to contact us. We can support you and take over your photovoltaic installation.

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Why do some photovoltaic installations fail?

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Failures are often caused by:

• Installations carried out without real electrical expertise

• Non-compliant wiring

• Poor integration into the electrical panel

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Photovoltaics is first and foremost an electrician’s profession.

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Are there financial incentives for photovoltaic installations?

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Yes, under certain conditions.

It is currently possible to benefit from:

• A reduced VAT rate of 5.5% for installations ≤ 9 kWp, provided that very low carbon footprint panels are used (e.g. BC530) along with an intelligent energy management system.

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Each project is individually assessed to determine eligibility.

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What is a physical solar battery?

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A physical solar battery is equipment installed in the home that stores electricity produced by solar panels for later use, particularly in the evening or during power outages.

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It provides:

• Improved energy autonomy

• Reduced dependence on the grid

• Optimized self-consumption​

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What is a virtual battery?

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A virtual battery does not physically store electricity in your home.
Excess energy produced is injected into the grid and credited as energy units that can later be used, according to the supplier’s contractual terms.

This is a contractual solution dependent on a third-party operator.

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What is the difference between a physical battery and a virtual battery?

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The main difference lies in the storage method:

• A physical battery stores energy directly in your home

• A virtual battery relies on a compensation mechanism via the public grid

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A physical battery provides greater independence and security, while a virtual battery depends on contractual conditions and grid availability.

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Can a virtual battery provide power during a grid outage?

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No. In the event of a power outage, a virtual battery cannot supply electricity to the home, as there is no on-site physical storage.

Only a physical battery combined with a backup system can ensure power supply during grid failures.

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Which solution is best suited to my installation?

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The choice depends on several factors:

• Your consumption habits

• Your objectives (autonomy, savings, security)

• Your existing electrical installation

• Your budget

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Electric Vehicle Charging Stations

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Do you install EV charging stations?

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Yes. We install electric vehicle charging stations suitable for individual homes and collective buildings, in full compliance with current electrical standards.

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Are there financial incentives for EV charging station installation?

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Yes. Depending on current schemes:

• GreenDeal06 grant (Alpes-Maritimes): up to €400

• €500 tax credit for the installation of an intelligent charging station in a residential property

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What is an intelligent charging station?

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An intelligent charging station adjusts charging power according to household consumption, prevents overloads, and optimizes available energy.

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Why Choose REGIS ELECTRIC?

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• Fully qualified professional electricians

• Over 20 years of experience

• Expertise in electrical work, air conditioning, photovoltaic systems and EV charging stations

• Safe, compliant and high-quality installations

• Total commitment to customer satisfaction